Terms of service
These Terms of Service govern your use of cleoura.com and any purchase you make from Cleoura ("we", "us", "our"). By accessing this website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use this site.
Orders: When you place an order, you are making an offer to buy. We may refuse or cancel any order at our discretion, for example in cases of suspected fraud, pricing errors, or product unavailability. If we cancel an order after payment, you will receive a full refund.
Pricing and payment: All prices are listed in EUR and are subject to change without notice, though changes will not affect orders already confirmed. Payment is processed securely at checkout through our supported payment methods. You agree to provide accurate, current, and complete payment and account information.
Product availability: We make reasonable efforts to keep product and stock information accurate, but availability is not guaranteed until your order is confirmed. If an item you ordered becomes unavailable, we will contact you and issue a refund for that item.
Shipping and delivery: Shipping costs, delivery times, and destinations are described in our Shipping Policy, which forms part of these terms. Delivery times are estimates and not guaranteed.
Returns, refunds, and cancellations: Returns, exchanges, refunds, and order cancellations are handled according to our Refund Policy, which forms part of these terms.
Limitation of liability: To the extent permitted by law, Cleoura is not liable for any indirect, incidental, or consequential damages arising from your use of this website or our products. Nothing in these terms limits any statutory rights you have as a consumer under applicable law.
Intellectual property: All content on this website, including text, graphics, logos, and images, is the property of Cleoura or its licensors and may not be copied, reproduced, or used without prior written permission.
Governing law: These terms are governed by the laws of Austria, without prejudice to any mandatory consumer protection laws that apply in your country of residence.
Changes to these terms: Cleoura reserves the right to update these Terms of Service at any time. Changes take effect once posted on this page.
Contact: For any questions about these terms, contact us at contact@cleoura.com.