Refund policy

At Cleoura, your satisfaction matters. If you're not fully happy with your purchase, you may request a return within 30 days of delivery. Items must be unused, in their original packaging, and in resellable condition.

 

How to start a return: Contact us at contact@cleoura.com with your order number and reason for return. We will confirm your return and provide the return address.

 

Return costs: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we cover the return shipping.

 

Refunds: Once we receive and inspect your return, we'll process your refund to the original payment method within 5-7 business days. Original shipping costs are non-refundable unless the item arrived damaged or defective.

 

Exchanges: If you'd like a different size or color, contact us at contact@cleoura.com and we'll arrange an exchange, subject to availability.

 

Exclusions: Final sale, personal care, and hygiene items cannot be returned once opened or used, unless defective.