Privacy policy

Cleoura ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, who we share it with, and your rights.

 

Information we collect: When you place an order, we collect the information you provide, such as your name, email, shipping address, and payment details. We also collect information automatically through cookies and similar technologies, such as your device, browser, and browsing behavior on our store.

 

How we use your information: We use this information to process and fulfill your orders, communicate with you about your order, provide customer support, prevent fraud, and improve our store. If you subscribe to our newsletter, we use your email to send you marketing communications through our email marketing platform; you can unsubscribe at any time.

 

Cookies and analytics: This store uses cookies to operate the shopping cart and checkout, remember your preferences, and understand how visitors use our site. We use analytics tools to see aggregated usage patterns and improve the shopping experience. You can control or disable cookies in your browser settings.

 

Advertising: We may use advertising and retargeting services, including Google Ads and Merchant Center, Meta (Facebook and Instagram) advertising tools, and TikTok advertising tools, to show you relevant ads on and off our store and measure their performance. These services may use cookies, pixels, or similar technologies, and may receive information such as your browsing behavior and device data, as described in each provider's own privacy policy. You can control or disable these technologies in your browser or device settings.

 

Sharing your information: We do not sell your personal information. We share information only with service providers who help us run our store, such as Shopify (our e-commerce platform and payment processor), shipping carriers who deliver your order, our email marketing provider, and fraud-prevention and analytics tools, solely to the extent needed to provide their service.

 

Data retention and security: We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Payment information is processed securely by our payment providers; we do not store your full payment card details.

 

Your rights: If you are located in the European Economic Area or another region with data protection laws, you have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at contact@cleoura.com.

 

Changes to this policy: We may update this Privacy Policy from time to time. Changes take effect once posted on this page.

 

Contact: For any privacy questions or requests, contact us at contact@cleoura.com.