FAQ

Customer Support and FAQ: Your Ultimate Resource for a Seamless Shopping Experience

Having questions while shopping online is normal, and that's why our Customer Support and FAQ section is here to enhance your experience. You deserve quick and reliable answers to all your inquiries, and we strive to ensure you have all the information you need at your fingertips.

Our FAQs address common concerns, from shipping times to return policies, making your shopping journey smoother and more enjoyable. Here’s how we improve your experience:

  • Fast Shipping: Orders are processed within 1-3 business days and deliver within 7-15 business days, depending on your location.
  • Global Reach: Enjoy free shipping to over 50 countries, including Austria, the USA, Canada, and the UK, with no minimum order.
  • Secure Payment: We offer a variety of secure payment methods, including Visa, Mastercard, and PayPal.
  • Easy Returns: Our 30-day money-back guarantee ensures you have peace of mind when shopping with us.
  • Order Tracking: Receive an email with your tracking number once your order ships, so you can monitor its journey.
  • Always Here to Help: Contact us anytime at contact@cleoura.com or via our Contact Us page – we respond within 24-48 hours.

Your satisfaction matters to us, so explore our Customer Support and FAQ section for a seamless shopping experience. Let us help you find exactly what you need!

Shipping

How long does shipping take?

Orders are typically processed within 1-3 business days and delivered within 7-15 business days depending on your location.

Do you ship internationally?

Yes. We ship for free to Austria and 50+ countries across Europe, North America, Oceania and Asia, including the United States, Canada, and the United Kingdom, with no minimum order.

Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and other secure payment methods at checkout.

Is checkout secure?

Yes. All payments are processed through encrypted, secure checkout - your information is never shared.

Orders & Returns

Can I return or exchange a product?

Yes, we offer a 30-day money-back guarantee. If you are not satisfied, contact us at contact@cleoura.com and we will help with a return or exchange.

Can I change or cancel my order?

Contact us as soon as possible after ordering. We can usually make changes before an order ships.

How can I track my order?

Once your order ships, you'll receive a tracking number by email so you can follow its progress.

Support

How do I contact customer support?

Email us any time at contact@cleoura.com or use our Contact Us page - we typically reply within 24-48 hours.